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Customer Service Hours and Availability

Our US-based customer service team is available Monday through Friday from 8 am to 5 pm EST for anything you need! We are here to support any inquiry no matter how long it takes and have been doing so since 2009.

You can reach us at (888) 281-3948 or via the customer support live chat in the bottom right of our website.

For service outside of business hours, please complete the form below or leave a chat message and one of our knowledgeable customer service team members will follow up with you personally.


Other Helpful Customer Support Resources

For start up guides and user manuals, see Getting started with your air purifier.

For answers to commonly asked questions (including discontinued air purifiers), visit our Air Purifiers FAQ

If you need help with replacement filters, including how to know if you need them, how to access the filter, and how to replace it, see our Air Purifier Filter Replacement Guide.

If you're wondering where to place your air purifier, see our blog post Where to Place Your Air Purifier for Maximum Clean Air

For general questions about air purifiers, how they work, and terminology used to describe them, see our Air Purifier A to Z Guide.



Need to return or exchange an item or submit a warranty claim?

Please contact our Customer Service Team at 888-281-3948 or send an email to for Warranty Claims on purchases prior to 11-18-2021.


You can find us at Oransi LLC 113 Corporate Dr, Radford, VA 24141